Privacy

Your account: your name or business name, your email, your password (stored scrambled — we cannot read it), your time zone, and the currency your prices are in.

Your services and prices.

Your clients' details: the owner's name, phone, email, home address and emergency contact; each pet's name, breed, feeding, medications, vet and vet's phone, quirks and behaviour, and emergency notes.

Signed forms: the details above, the vet spending limit, the release wording version, the typed name, and the date and time it was signed.

Bookings: the client's name, email and phone, pet names, the service, the dates, messages, and whether it is paid.

Visit reports: the note, the potty, meal and mood buttons, and photos. Photos are kept private and shared only by the link the sitter sends. We never put photos on a public page.

We do not ask for alarm, lockbox or gate codes. We do not store policy numbers or insurance documents. The "Insured" note on a booking page is only what the sitter told us — we do not check it.

Only the sitter who owns the account, and the client through their own private link. A signed form is opened only with the private link the sitter keeps. A visit report is opened only with its own private link. The emails we send — a password reset, a booking request, or a visit-report link — go only to the person they are for. We do not sell your details or your clients' details to anyone.

We use one cookie to keep you logged in for 30 days. Nothing else tracks you.

A sitter can delete a client, a pet, a service, a visit report, and a booking that is declined, cancelled, or finished. Deleting a client keeps the signed forms, which are the sitter's records.

This site is run from Ontario, Canada. Write to support@soloaisle.com.